The carrier is planning the delivery. Of course you can specify a wish with the order, but it is the choice of the carrier to take it into account or not.
You sign for a good reception of the goods. It means that you can check externally if the number of packages is correct and if the goods have been received in good condition.
You can still accept the package, even when there is damage, but ask the driver to note that the package(s) you received were damaged. Then, send us photos of the damaged parts and we will find a solution together with you.
A signature is always required for the delivery of your order. The carrier is responsible for your package to your door. As soon as you place a signature, you sign for a good reception and for your responsibility. That's why a signature is always required. You can ask if your neighbors can take the package. In case you are not at home, a second delivery is done automatically the next day.
As long as we have not yet shipped your order to the carrier, we may change your details at any time. Please contact us by phone and we can arrange it quickly and efficiently.
If we have already given your order to the carrier, we can always ask the carrier to change the address. But it is possible that the delivery of your order takes more time.
Yes, we deliver in almost all European countries. For the Netherlands and Belgium, we have another website: www.grootplezier.nl. For Germany: www.animalhouseshop.de. For other countries, you are already on the right website.
You can save your shopping cart for 30 days. You will then receive a unique number that you can save. If you want to retrieve it, enter the number and use the "Retrieve" button.