Customer services — damages and warranty
More than 2.500 positive reviews!
Fast delivery thanks to our own stock
Largest collection of animal enclosures in Europe!
Visit the showroom +200 show models

Customer services — damages and warranty

What should I do if I notice damage when accepting my delivery?

Report this directly to the driver and ask him to write it down. After that, send us an e-mail with photos of the damage and mention your invoice number. Then we will find a solution together with you.

I have unpacked my order and found damaged parts

Send us an e-mail with photos of the damage and your invoice number. Then we will find a solution together with you.

How long I have warranty on my product?

Normally, you have a one-year warranty on your product unless otherwise stated. But we always advise you to contact us with a complaint even when you don’t have any warranty anymore. Then we look together for the best solution.

Shopping cart

Favorites

Change your cookie settings:

For a pleasant visit on our website, we use tracking cookies, among other things, to better match information to your personal interests. We may only use this technology once you've told us you've accepted cookies. You can always change your mind at a later stage. For more info please read our Cookie policy.