Customer services — damages and warranty

What should I do if I notice damage when accepting my delivery?

Report this directly to the driver and ask him to write it. After that, send us an e-mail with photos of the damage and mention your invoice number. Then we will find a solution together with you.

I have unpacked my order and found damaged parts

Send us an e-mail with photos of the damage and your invoice number. Then we will find a solution together with you.

How long I have warranty on my product?

Normally, you have a one-year warranty on your product unless otherwise stated. But we always advise you to contact us with a complaint even when you don’t have any warranty anymore. Then we look together for the best solution.