Customer services — damages and warranty
What should I do if I notice damage when accepting my delivery?
Report this directly to the driver and ask him to write it down. After that, send us an e-mail with photos of the damage and mention your invoice number. Then we will find a solution together with you.
I have unpacked my order and found damaged parts
Send us an e-mail with photos of the damage and your invoice number. Then we will find a solution together with you.
How long I have warranty on my product?
Normally, you have a one-year warranty on your product unless otherwise stated. But we always advise you to contact us with a complaint even when you don’t have any warranty anymore. Then we look together for the best solution.